FAQ

Here at Monica Potter Home, we want you to be 100% satisfied with your purchase and are available to address any questions or concerns you may have.

Questions about your order? Email support@monicapotterhome.com with your Order Number and Telephone Number included in the email.

Frequently Asked Questions

Do you test on Animals?
Monica Potter Home is proud to be cruelty free. We lovingly test on Monica never on animals.

When will my credit card be charged?
Your credit card will be charged when your order is received.

What payment methods do you accept?
We accept all major credit cards as well as payments through PayPal.

Do you ship internationally?
Yes, we are happy to announce that we are beginning our international shipping to Australia, Canada and the United Kingdom. We will add more countries soon. Currently we ship via USPS Priority Mail International.

All applicable customs, taxes, import duties and collection fees are the responsibility of the customer. We must declare the full value of the items in each order on the customs form.

International orders must have the same bill to and ship to address.

Can I change my shipping address?
If you need to change your shipping address, please email us as soon as possible at support@monicapotterhome.com with your Order Number and Telephone Number. We cannot guarantee that the shipping address can be changed if your order has already shipped.

Is my information secure on your site?
Please be assured that as a customer and visitor to the www.monicapotterhome.com site, we will not share your personal information with any other company or retailer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Monica Potter Home, LLC. Your personal information remains strictly confidential. Monica Potter Home, LLC does not resell any information about our customers to third parties.

What is your refund policy?
We guarantee everything you buy from us to be free from defects in material and/or workmanship. If your item arrives significantly not as described or damaged, we can issue you a replacement or refund. Please notify us within 14 business days of receiving your package with a photo of the damaged items for claim purposes, and we will start processing your replacement or refund ASAP. If you request a refund, we will issue the refund to you once the claim is finalized. We want you to be 100% satisfied with your purchase and are available to address any questions or concerns you may have with any item in your order. Please contact us at support@monicapotterhome.com.

How long does it take to process a refund?
Once the claim for your request has been finalized, it generally takes 24 hours to issue a refund.

How is my refund applied?
Your funds will be returned to your credit card or PayPal account and can take up to 7 days for the credit to appear on your statement.

How do I cancel my order?
To cancel your order, please contact our customer service at support@monicapotterhome.com with your Order Number and Telephone Number before 11AM PST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.